Frequently asked questions

HOW FAR OUT SHOULD I BOOK YOUR SERVICES?

We encourage that if you know the date of your event, you should secure it as soon as possible! Somewhere between 2-4 months before your event is a perfect time to reach out. This gives us enough time to thoughtfully plan your rentals, and make any changes necessary without any stress. There will be a “rush fee” for balloon orders with two weeks or less notice.

WHERE ARE YOU LOCATED?

We are based in Maple Grove, MN. Pick up is handled through our garage. We do not deliver rentals per our 2026 policy change.

WHAT DOES THE pick up “DAY OF” LOOK LIKE?

We want this process to be as easy as possible for you. We we prep and pack your event & have it waiting for you to pick up including all necessary accessories. Please bring a friend or an additional person to help load into your vehicle. You will either need a large SUV for some rentals or pickup truck/trailer. You must bring your own straps!

WHAT IS your CANCELLATION POLICY?

We understand weather, illness and life happens! We do allow clients to rebook their original date for no additional fee. If availability is not an option for a reschedule and the client wishes to cancel the event/rentals completely, the initial 50% deposit will not be refunded. You may also opt in for a credit that expires in 1 year from your event for any rental. We will do our best to avoid this situation, and try to be as accommodating as possible!