Frequently asked questions

HOW FAR OUT SHOULD I BOOK YOUR SERVICES?

We encourage that if you know the date of your event, you should secure it as soon as possible! Somewhere between 2-6 months before your event is a perfect time to reach out. This gives us enough time to thoughtfully plan your rentals, and make any changes necessary without any stress. There will be a “rush fee” for balloon orders with two weeks or less notice.

WHERE ARE YOU LOCATED?

We are based in Maple Grove, MN. Pick up is handled through our garage. Based on our location we deliver up to a 30 mile radius for $60 which also includes set up and pick up (not including solo balloon orders). This fee will be included in your final price. Anything beyond 30 miles will be at our discretion and an extra fee will apply per mile. Subject to location.

WHAT DOES THE “DAY OF” LOOK LIKE?

We want this process to be as easy as possible for you. We typically arrive 2-3 hours before your event start time, unless discussed otherwise. Client must have all furniture and obstacles out of the way for the team to bring in rentals quickly & safely. We will then arrive 1 hour after event end time unless discussed otherwise, to pick up items. This usually takes ~ 20 minutes.

WHAT IS your CANCELLATION POLICY?

We understand weather, illness and life happens! We do allow clients to rebook their original date for no additional fee. If availability is not an option for a reschedule and the client wishes to cancel the event/rentals completly, the initial 50% deposit will not be refunded. We will do our best to avoid this situation, and try to be as accommodating as possible!

DO YOU HAVE a delivery minimum?

Yes, we have a delivery minimum of $500 to qualify for our delivery. Anything under that, will need to be picked up and returned to À La Carte in Maple Grove.

DO YOU DELIVERY TO APARTMENTS/HOTELS/GREAT ROOMS?

We currently do not service any apartments, hotels, condos, etc. due to elevator and delivery issues.