FREQUENTLY ASKED QUESTIONS
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Q: HOW FAR OUT SHOULD I BOOK YOUR SERVICES?
A: We encourage that if you know the date of your event, you secure your date as soon as possible! Somewhere between 2-6 months before your event is a perfect time to reach out. Our policy is that we book events at least 4 weeks in advance to account for enough time to plan and prep to make sure the event is perfect.
Q: HOW DO I BOOK WITH À LA CARTE?
A: Please inquire here and let us know all about your event! After filling out an inquiry form, we will respond within 48 hours, and let you know if that date/rentals are available. We will then set up a consultation to go over a few questions, and make sure we accommodate everything you need. If we are able to do your event, we will then send over our contract and require a 50% deposit of your full total to secure your date. If this is not complete within 24 hours of sending over the contract and deposit you may be subject to lose your date. A confirmation will then be sent securing your date and all rentals/services to be completed on your event date. One week prior to your event, Krista will follow up to reassure everything is ready for the event, and any last minute communications will take place then. The other 50% of the deposit will then be due 7 days before the event.
Q: WHERE ARE YOU LOCATED?
A: We are based in Maple Grove, MN. and will deliver/pickup for a $30 fee within 30 miles of Maple Grove. This fee will be included in your final price. Anything beyond 30 miles will be at the discretion of Krista, and an extra fee will apply. Subject to location.
Q: WHAT DOES THE “DAY OF” LOOK LIKE?
A: We want this process to be as easy as possible for you. Per your contracted start time, we typically arrive 2-3 hours before the event, unless discussed otherwise. Client must have all furniture and obstacles out of the way for crew to bring in rentals quickly & safely. After set up completion we will have you sign off on an approval form that everything is what we agreed on that you are satisfied. We will then arrive 1 hour after event end time per the contract, unless discussed otherwise, to pick up items. We do not discard balloons unless discussed otherwise for a fee.
For picnics only- we ask that all rental items (plates, glassware, silverware, etc.) are washed & dried and be put in labeled storage (we will give you a clean up card with instructions as well) to allow for a quick pick up. If this is not completed, client is subjected to a cleaning fee based on party size.
Q: WHAT IS À LA CARTE’S CANCELLATION POLICY?
A: We understand weather, illness and other things happen! We do allow clients to rebook the date within 2 weeks. If availability is not an option for a reschedule and the client wishes to cancel, the initial 50% deposit will not be refunded. We will do our best to avoid this situation, and try to be as accommodating as possible!
Q: DO YOU HAVE a PRICE minimum?
Yes, we have a price minimum of $250 to qualify for our delivery. Anything under that, will need to be picked up and returned to À La Carte in Maple Grove.
Q: DO YOU DELIVERY TO APARTMENTS/HOTELS/GREAT ROOMS?
A: We currently do not service any apartments, hotels, condos, etc.
Q: DO YOU HOLD DATES?
A: Due to demand, we offer our clients a 48 hour soft hold on their desired date (no deposit required), once receiving confirmation that your date is available. From there the client will have up to 48 hours to decide if they’d like to move forward with our booking process. If À La Carte does not hear back from client within the 48 hour mark, you may be subject to lose your date. From there, the client will be sent over the contract and invoice information with a required 50% deposit to hold the date moving forward.
